Consultant Résumé


Albuquerque, New Mexico


Technical Writer/Editor & Accessibility Specialist (Consultant)
September 2010 - Present
Contractor, Indian Health Service, Albuquerque, NM

  • Develop technical manuals and clinician guides detailing the use and operation of a sophisticated Electronic Health Record package
  • Design, assemble, and edit a 24-page, full-color annual report brochure for IHS’s Office of Information Technology
  • Examine and correct documents, presentations, spreadsheets, and other products for compliance with Section 508 of the Americans with Disabilities Act
  • Provide writing and graphical products for the IHS’s implementation of the Federal “Meaningful Use” program
  • Create professional education material for healthcare providers through collaboration with subject matter experts and trainers
  • Update online help systems associated with various hospital and clinic automation tools

Tools: Adobe Creative Suite 4, Microsoft Office + Visio, RoboHelp, Adobe Acrobat Professional

Quality Engineer
(Testing/Configuration Management/Technical Writing)

May 2001 – June 2010
Justice Systems Inc., Albuquerque, NM

  • Develop and update test plans and automated test scripts for Powerbulider/Oracle 8-based court management system
  • Design screens (200+) for new Web-based integrated court management system
  • Author online help for a new Jury Management system
  • Maintain online help for four custom versions of software product
  • Develop Test Plans, Data Dictionaries, and Internal Procedures

Tools: Rational Test Suite, InstallShield, Visual Source Safe, Microsoft Office, RoboHelp, Adobe Acrobat & ImageReady

Lead Analyst, Testing & Documentation
Nov 1999 - May 2001
Anteon Corp. at the Bureau of Indian Affairs, Albuquerque, NM

  • Updated project and requirements documentation for new Oracle 8-based facilities management system
  • Developed online help for 80+ screens using RoboHelp
  • Wrote software test plans and conducted software testing

Tools: Microsoft Office 97, RoboHelp, SourceSafe, Visio, SQL Plus

System Analyst/Technical Writer (Consultant)
Sep - Nov 1999
Providence Gas Co., Providence, RI

  • Developed requirements documentation for customer management and database conversion from Access to Oracle
  • Consulted with users to design reports and screens
  • Described functions to be incorporated in the user interface

Tools: Microsoft Office 97, Visio, Oracle SQL Plus

Configuration Manager
January 1998 - June 1999
BFGoodrich Aerospace, Albuquerque, NM

  • Defined software CM needs and evaluated candidate tools
  • Governed the change process for control of all engineering design documents and CAD drawings
  • Supervised a three-person CM staff
  • Instituted new procedures for data management
  • Initiated Internet and intranet distribution of documents
  • Developed new document formats and internal procedure organization for ISO 9001 registration efforts

Tools: Microsoft Office 97, MS Project, Foxpro, Visio, Micrografix, HTML, Acrobat Exchange, PVCS

Technical Documentation Consultant
December 1997
Presbyterian Healthcare, Albuquerque, NM

  • Developed initial document formats for hospital billing system

Tools: Microsoft Office 97

Maintainability and Reliability Consultant
November 1997

  • Evaluated COBOL and SQL components of DoD Commissary System software

Configuration Management Consultant
April 1997 - November 1997
Phillips Lab, Kirtland AFB, NM

  • Participated in the business process analysis for the rewrite of the existing project and financial management system
  • Customized PVCS Tracker tool to mirror the preferred development, testing, and problem reporting system
  • Assigned the daily intake of problem reports and change requests for analysis and cost evaluation
  • Coordinated releases with developers, DBA, users, and executive staff

Tools: Microsoft Office 97, MS Project, Oracle database

Technical Writer and Configuration Manager
March 1995 - April 1997
Honeywell Defense Avionics Systems

  • Produced all documents for V-22 Osprey integrated avionics and aircraft cockpit display system
  • Accepted, reviewed, and archived software code using VAX CMS
  • Distributed software release media and documentation
  • Managed the change process controlling all project engineering design documents and CAD drawings
  • Maintained product as-designed configuration records

Tools: Microsoft Office, Visio, Micrografix, VAX CMS

Technical Writer/Systems Analyst
April 1993 - September 1994
Trawick & Associates at the TACCSF program, Kirtland AFB, NM

  • Reviewed, edited, and updated 1500+ pages of out-of-date documentation for a battlefield simulation system
  • Interviewed software engineers, operators, and users to verify the state of current system
  • Reviewed changes with project personnel before finalizing and publishing the documents

Tools: Microsoft Word 6.0, OCR, Print Shop


Technical Communications

  • 20 years developing and editing computer system requirements, manuals, and users' guides
  • 8 years writing software documentation to DoD standards
  • 5 years preparing proposals and proposal requests for military purchase and service contracts
  • 2 years designing and implementing online help systems
  • 1 year developing the documentation infrastructure leading to ISO 9001 registration

Software Quality and Testing

  • 11 years conducting software testing including unit, regression, and usability testing
  • 8 years developing automated scripting techniques for software regression testing
  • 5 years providing software quality support to a product development team operating under KANBAN, Agile, and Rapid Development environments and methodologies

Configuration Management

  • 10 years developing and maintaining configuration documents and manuals
  • 4 years managing software configuration for government avionics development projects
  • 1 Year managing application software configuration on CRAY and IBM platforms
  • 6 months maintaining an Oracle-based MIS in a government laboratory environment
  • Experience with a variety of software management tools including VAX CMS and PVCS

Systems Analysis

  • 8 years evaluating operational requirements and designing automated systems to suit
  • 5 years conducting and managing software testing
  • 2 years documenting system performance and utilization
  • Experience with SEI CMM, MIL-STD 2167A, and ISO 9000-3 requirements

Programming and Computer Skills

  • 2 years COBOL program development, modification, and maintenance
  • Formal Training and work experience in Oracle Designer, PL/SQL, and Unix
  • Daily PC user (Web development, MS Office97, Corel WordPerfect Suite, Visio)

Project Management

  • 5 years managing Government technology projects with contract values to $150 million
  • 4 years coordinating telecommunications, site engineering, system installation, and user training
  • 3 years reviewing cost information and monitoring reporting procedures and practices
  • 1 year conducting on-site reviews of contractor regulatory compliance

Personnel Supervision and Management

  • 4 years managing a 20 person team at three sites
  • 3½ years direct supervisory experience


MA, Computer- Information Resources Management and Procurement and Acquisitions Management. Webster University, 1993

BS, Business-Information Systems, San Diego State University

Java Programming, University of New Mexico, (48 classroom hours), 2009

Essentials of IBM Rational Functional Tester, Java Scripting, 2007

PVCS Administrator Training, (32 hours), 1998

Contractor Finance for Program Managers, Defense Systems Management College

Configuration Management, System Quality Consultants


Certified Software Quality Engineer, American Society for Quality, 2007-2013

Certified Acquisition Professional, U.S. Air Force


Italian - Fluent; Defense Language Aptitude Test
German – Conversational.


Furnished upon request